Leon Larkin
President and Founder at The International Association of Hotel General Managers Hotelier of over 40 years of Global Experience
Leon Larkin has dedicated most of his professional life to the Service Industry, with extensive experience across various managerial roles. His expertise encompasses positions such as Hotel General Manager, Board Positions, Special Industry Projects, Adviser to Hotel Owners, and Innovator.
Professional Experience: Leon has successfully managed some of the world’s leading hotels, including:
- Intercontinental Kyiv, Ukraine
- Intercontinental Hotel, Prague
- Grand Hotel Europe by Orient Express Hotels, St Petersburg, Russia
- Grand Plaza Parkroyal, Singapore
- St Regis Hotel, Beijing, China
- Sheraton St Petersburg, Russia
- Hotel Kamp, Helsinki, Finland
- Sheraton, Brisbane, Australia
- The Great Wall Sheraton, Beijing, China
Career Highlights:
- Led the team through the pre-opening to the grand opening of Intercontinental Kyiv.
- Achieved significant growth in revenue and guest satisfaction at Intercontinental Prague.
- Expertly managed five hotels through the SARS crisis while restructuring their HR departments.
- Improved significantly the profitability and guest satisfaction metrics at The St Regis Hotel, Beijing, Grand Hotel Europe, St Petersburg,Sheraton Nevskij Palace Hotel, St Petersburg.
Skills:
- Business Performance Analysis
- Sales & Marketing Consultancy
- HR Advisory
- Customer Loyalty Programs
- Competitive Analysis
- Workshop Facilitation
- Motivational Speaking
- Fluent Russian Speaker
Leon’s career achievements are a testament to his ability to drive growth, improve operational efficiency, and enhance customer satisfaction. He now seeks to share his vast knowledge and experience in customer service and hotel management with a wider audience, offering up to date technology solutions, consultancy and training services to help businesses thrive.